FAQ on Custom

We do custom work in White and Yellow Gold. 14k or higher.

Occasionally we will do custom work in Sterling Silver, depending on the project.

Yes we do. Only natural stones. All sizes and all colors available.

We will also work with your heirloom Diamonds if they are in excellent condition.

Custom orders take 4 to 6 weeks from the time of placing the order which includes a deposit. This time frame depends on the complexity of the design and how busy we are at the shop.

We try to accommodate all needs if possible. Contact us to discuss it.

The process is simple and we will walk you through it. First, contact us and we will set up an appointment where we will discuss your idea and come up with a design. Then we will sketch the design on paper. We will email you this sketch for you to see along with a quote. Changes will be made if needed and once you approve the design a deposit will be requested. After that we will make your piece and we will let you know when it is ready to pick it up at the store or to be shipped to you.

We prefer in-person appointments as it makes the process more fluid but if you are not in Portland we will work with you over the phone and email.

Unfortunately we can't do returns on a custom order. These pieces are created for a particular person's needs and taste.

We value the artistry of designing by hand on paper. We will sketch for you after we discuss the idea to the point that we completely understand what you are looking for.

Not using 3D rendering goes hand in hand with the fact that we fabricate jewelry by hand and we don't rely on 3D printing.